FAQ
What materials do you use?
We craft our products using top-grade sterling silver and Italian bronze (88% copper, 12% tin) from the renowned Pandora Alloys company, and jewellery pewter.
All other materials, including leather and cotton cords, are sourced from trusted European suppliers.
Every component is carefully selected to match the mood and story of each piece.
Are your products safe for sensitive skin?
Yes! Our jewellery is completely free from nickel, lead, and cadmium, making it safe for sensitive skin.
We wear our own creations and would never offer something we don’t fully trust ourselves.
Where are your pieces made?
All design and master model work is done in Portugal and Italy. Production, including the casting of all metal elements, takes place in Ukraine and Montenegro. Assembly and packaging are completed in Portugal.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
Where do you ship from?
Most orders are shipped from Portugal via CTT (national postal service). In exceptional cases (e.g. if an item is out of stock in Portugal), your order may be shipped directly from our workshop in Ukraine for faster delivery.
How long does delivery take?
We usually ship within 1–3 business days.
Delivery times vary depending on your location, but we always provide a tracking number, allowing you to monitor your parcel in real-time. In most cases, delivery takes 5–15 business days worldwide.
However, occasional delays may happen, particularly during high season.
What if I’m buying a gift?
We’ve got you covered. Our packaging is beautiful and gift-ready — no extra wrapping needed. Want to include a reeting card? Just leave a note at checkout!
Do you accept custom orders?
No, we don’t offer made-to-order or personalised items.
We only produce the designs we’ve created ourselves.
Our biggest challenge isn’t what to make — it’s finding enough time to realise all the ideas we already have.
Is everything really handmade?
Absolutely.
Every piece is designed, crafted, and inished by hand in our studio.
No 3D modelling, no AI — just the skilled hands of our sculptors and artists.
No mass production. No outsourcing. Just tools, passion, and people.
How do I choose the correct bracelet size?
Please provide your exact wrist circumference — do not add extra length.
The final bracelet length will always be slightly longer than your wrist to ensure a proper fit.
Each design varies depending on the clasp style, leather thickness, and bead count, and we take all of that into account when crafting your piece.
What if the bracelet size doesn’t fit?
Please get in touch with us — we’ll provide instructions on how to adjust the size yourself (if the bracelet’s design allows it). If it cannot be adjusted manually, you’re welcome to send the bracelet back to us for a size adjustment.
Any questions?
You can contact us through our contact page! We will be happy to assist you.